CMC Skyline

Canadian Medical Center

Improves patient data quality, reduces wait times using SharperIntegration.

Industry

Healthcare

Country of Origin

Kuwait

+

Specialties

Employees

+

Established

Canadian Medical Center

Background

In Canadian medical center we believe that the first step to better health is a warm and elegant welcome and our duty is to help you to feel at home and to provide you with the best quality of healhcare. An experienced and dedicated professional team to make our center one of the top health care services provider in kuwait .

CMC comprises of several units, including:

  1. Urology
  2. Ear, Nose and Throat (ENT)
  3. Oxygen Therapy
  4. Day Case Surgery
  5. Gastroentorology & Endoscopy
  6. Dental
  7. Violet Beauty
  8. Speech Therapy

Business Needs & Challenges

Canadian Medical Center uses its own system to run clinic operations. This system requires the registration of patient details and requires many fields, including but not limited to Name of Patient in English, Date of Birth, Gender, Nationality, Area of residence, etc.

The patient registration process is a time-consuming operation. Patients want to be treated as soon as possible and this process was taking a long time. In order to make the process faster, receptionists at the clinics would compromise the quality of the data by ignoring some of the details. This process is also error-prone. Lots of patient records had incorrect or missing details.

Characteristics of a viable solution

A viable solution should have the following capabilities:

  1. Ability to use a patient's Smart Civil ID for registration.
  2. Ability to read patient's data from the Smart Civil ID and populate the related fields in the system automatically, with little-to-no interaction from the receptionists.
  3. Account for fields that require special handling, like the residence area, nationality, etc.

Solution

Canadian Medical Center found that SharperIntegration meets the requirements. The following features make this possible:

  • Using a Smartcard reader, the solution can read data from the Smart Civil ID.
  • The solution runs independently from the clinical system in order not to tamper with any of its operations.
  • The customer chose the Screen Scraping adapter of SharperIntegration. This adapter works by sending keystrokes to the clinical system, resembling a fast-typing clerk. The details of a patient are automatically filled on the screen within a few seconds.
  • Since this information is the official one, the patient cannot claim missing or incorrect details.
  • Time is saved without compromising the quality of patient data.

Benefits

Shorter Wait Times

Your customers, patients and/or employees will spend less time waiting for you to process their data.

Data Accuracy

Information is guaranteed to be correct and authoritative, as it's provided by the Public Authority for Civil Information.

Data Consistency

Data is consistent across your systems. If a centralized Master Data is used, it is possible to feed it via this solution.