National Shooting Ranges - Mayadeen
Background
The National Ranges Company is wholly a Kuwaiti-owned and controlled corporation with a start-up capital of Two
Million Three Hundred Thirty Seven Thousand Three Hundred Kuwait Dinars (K.D. 2,337,300) The only company of its
kind listed at the Kuwait Stock Exchange.
Through the blessing of God Almighty, this indoor range (near the Equestrian and Hunting Club) was formally opened
by His Excellency Sheikh Sabah Al-Ahmad Al-Sabah, Prime Minister of the Council of Ministers and the Honorable
Minister of the Interior Sheikh Nawaf Al-Ahmad Al-Sabah, the Vice-President for Minister of the Council of
Ministries. Also present who graced the occasion were other Sheikhs, Ambassadors, high-ranking military and police
officials.
In September 2004, after works in all four (4) ranges were completed the Complex started hosting various activities
and membership applications had increased since then.
The Shooting Complex can be considered as one of its kind in Kuwait and in the Gulf for its most modern equipment
designed and installed by Meggitt Defense System Caswell, the worldwide leader in firearms training equipment and
services.
Business Needs & Challenges
As the number of visitors to the Shooting Range grows rapidly, Mayadeen takes the security of the Shooting Range
its visitors and its employees seriously. Hence, Mayadeen built security gates and procedures whereby every person
entering the range is identified by a badge. Although this easily applies to employees, this does not apply to the
visitors, as they are unmanaged.
Visitors present their credentials at one of the receptions in order to obtain a visitor badge. This badge is used
by the visitor to pass through the security gates. When a visitor completes the visit, s/he needs to visit the same
gate, return the visitor badge and collect her/his credentials. At this stage, no records are kept of any of
the visitors. This is due to several challenges:
-
The number of visitors during peak operation hours is very high, making it difficult for Customer Service
Representatives to collect visitor details, pass a visitor card and store the provided credentials securely
in the drawers.
-
Visitors usually present different forms of identification: Civil ID, Passport, Driver's License, etc. It is
not easy to capture a visitor's details from these different forms of identification.
-
Capturing visitor demographics is a time-consuming and error-prone process. Visitors expect a swift and
efficient process of getting their visitor badges and are not willing to wait until their details are
captured.
Due to the above challenges, Mayadeen was not keeping adequate records of the visitors. This imposed a risk in case
of any security breach or other incidents, as it is impossible to identify the visitors.
Characteristics of a viable solution
A viable solution needs to provide the following capabilities:
-
Capture Visitor Demographics as accurately and efficiently as possible, without forcing Customer Service
Representatives to enter too much detail.
- Keep a copy of the presented credentials in records.
- Make no compromises in terms of visitor data quality.
Solution
National Ranges Company - Mayadeen teamed with Sharper Software to provide
SharperVisitorLogs for
every Customer Service Representative. Sharper Software delivered a set of readers and the accompanying software
and trained the end users on how to use the technology. All visitor-facing customer service representatives have
to do is a patient's Smart Civil ID into the reader. The visitor's demographics, including name in both English and
Arabic, Sex, Date of Birth, Blood Group, Nationality, Address, etc. are all captured and displayed automatically
on the Dynamics AX application's screen. This saves the time required to have a no-compromise visitor data accuracy.
Since this information is maintained by the Public Authority for Civil Information, all such data is according to
the official records. This serves as a good measure against repudiation.
When a visitor wishes to leave, s/he presents the visitor badge back to the Customer Service Representative, who
in turn navigates quickly to the Check-out screen and finds the badge. By double-clicking the badge, the visitor
is marked as "Checked Out", saving the time and effort necessary to keep track of the visit.
