Business Needs & Challenges
Kuwait Automotive Imports Co. uses Kerridge Autoline to run its operations. This system requires
the registration of customer details and requires many fields, including but not limited to Name of
customer in English and Arabic, Civil ID Number, Date of Birth, Gender, Nationality, Area of residence, etc.
The customer registration process is a time-consuming operation. customers want to be served as soon
as possible and this process was taking a long time. In order to make the process faster, receptionists
usually compromised the quality of the data by ignoring some of the details. This process is also error-prone.
Lots of customer records had incorrect or missing details.
Characteristics of a viable solution
A viable solution should have the following capabilities:
- Ability to use a customer's Smart Civil ID for registration.
Ability to read customer's data from the Smart Civil ID and populate the related fields in the
system automatically, with little-to-no interaction from the receptionists.
- Account for fields that require special handling, like the residence area, nationality, etc.