KAICO Skyline

Kuwait Automotive Imports Co.

Improves customer data quality, reduces wait times using SharperIntegration.



Country of Origin







Kuwait Automotive Imports Co.


Since 1935, Kuwait Automotive Imports Co W.L.L (KAICO) was formed by Al Shaya & Al Sagar Families. KAICO is the Exclusive Distributor of Below Brands in Kuwait:

  • Mazda Automobiles (Japan) since 1969
  • Peugeot Automobiles (France) since 1969
  • Geely Automobiles (China) since 2004
  • Eicher Trucks and Buses (India) since 2000
  • BAW Cargo Vans, Minibuses & Pickup (China) since 2011
  • ExxonMobil (Mobil) Lubricants (USA) since 1950
  • Michelin Tires (France) since 1950
  • BF Goodrich Tires (USA) since 2007
  • Apollo Tires (India) since 2008
  • Sherwin Williams Automotive Finishes Paints (USA) since 2004
  • Dragon Marine Boats (China) since 2010
  • VR12 - Vitamin for the Radiator (USA) since 2012

Business Needs & Challenges

Kuwait Automotive Imports Co. uses Kerridge Autoline to run its operations. This system requires the registration of customer details and requires many fields, including but not limited to Name of customer in English and Arabic, Civil ID Number, Date of Birth, Gender, Nationality, Area of residence, etc.

The customer registration process is a time-consuming operation. customers want to be served as soon as possible and this process was taking a long time. In order to make the process faster, receptionists usually compromised the quality of the data by ignoring some of the details. This process is also error-prone. Lots of customer records had incorrect or missing details.

Characteristics of a viable solution

A viable solution should have the following capabilities:

  1. Ability to use a customer's Smart Civil ID for registration.
  2. Ability to read customer's data from the Smart Civil ID and populate the related fields in the system automatically, with little-to-no interaction from the receptionists.
  3. Account for fields that require special handling, like the residence area, nationality, etc.


Kuwait Automotive Imports Co. found that SharperIntegration meets the requirements. The following features make this possible:

  • Using a Smartcard reader, the solution can read data from the Smart Civil ID.
  • The solution runs independently from the Kerridge Autoline in order not to tamper with any of its operations.
  • The customer chose the Screen Scraping adapter of SharperIntegration. This adapter works by sending keystrokes to the Kerridge Autoline, resembling a fast-typing clerk. The details of a customer are automatically filled on the screen within a few seconds.
  • Since this information is the official one, the customer cannot claim missing or incorrect details.
  • Time is saved without compromising the quality of customer data.


Shorter Wait Times

Your customers, patients and/or employees will spend less time waiting for you to process their data.

Data Accuracy

Information is guaranteed to be correct and authoritative, as it's provided by the Public Authority for Civil Information.

Data Consistency

Data is consistent across your systems. If a centralized Master Data is used, it is possible to feed it via this solution.