Kuwait Automotive Imports Co.

Business Needs & Challenges

Kuwait Automotive Imports Co. uses Kerridge Autoline to run its operations. This system requires the registration of customer details and requires many fields, including but not limited to Name of customer in English and Arabic, Civil ID Number, Date of Birth, Gender, Nationality, Area of residence, etc.

The customer registration process is a time-consuming operation. customers want to be served as soon as possible and this process was taking a long time. In order to make the process faster, receptionists usually compromised the quality of the data by ignoring some of the details. This process is also error-prone. Lots of customer records had incorrect or missing details.

Characteristics of a viable solution

A viable solution should have the following capabilities:

1. Ability to use a customer's Smart Civil ID for registration.
2. Ability to read customer's data from the Smart Civil ID and populate the related fields in the system automatically, with little-to-no interaction from the receptionists.
3. Account for fields that require special handling, like the residence area, nationality, etc.

Solution

Kuwait Automotive Imports Co. found that SharperIntegration meets the requirements. The following features make this possible:

• Using a Smartcard reader, the solution can read data from the Smart Civil ID.
• The solution runs independently from the Kerridge Autoline in order not to tamper with any of its operations.
• The customer chose the Screen Scraping adapter of SharperIntegration. This adapter works by sending keystrokes to the Kerridge Autoline, resembling a fast-typing clerk. The details of a customer are automatically filled on the screen within a few seconds.
• Since this information is the official one, the customer cannot claim missing or incorrect details.
• Time is saved without compromising the quality of customer data.