Dr. Mastoura Alazemi Clinic
Dr. Mastoura Alazemi Clinic provides plastic and reconstructive surgery and consultation to its patients. Using the latest
technologies and methodologies, the Clinic helps its patients recover from burns, look better and live a better life.
Business Needs & Challenges
Dr. Mastoura Alazemi Clinic was keeping hard-copies of its patient records. This implied that, for repeat patients, someone
needed to store the patient's file in a storage area and retrieve it in time for review by the doctor. This process
was time-consuming, as finding these files required a visit to the storage area. It also required a growing storage
area, as the number of patient records was growing with the business.
The clinic was also suffering from scheduling conflicts. Appointments marked for cancellation were not confirmed
properly with the patient, or the same timeslot was booked for the same resource for more than one patient. This
was causing a lot of issues in serving patients and was causing patient and employee dissatisfaction.
It is a time-consuming and error-prone process to collect patient demographics and hence, patient data quality
was compromised for faster patient service.
The absence of audit trails of who made changes to patient data and to hold them accountable. This was causing
mismanagement at the Clinic.
Characteristics of a viable solution
A viable solution should provide the following capabilities:
Appointment Management. Users should be able to visually
maintain schedules for each resource in an Outlook-like, columnar booking screen.
Ability to monitor and limit changes. Changes to appointments should be
limited to a specific list of users. Such changes should be monitored and audited for reporting and quality
Booking Conflict Resolution. Users should be alerted if a machine or resource
is overbooked. In case there were conflicting appointments, it should be easy for a user to rearrange the
appointments to resolve such conflicts.
Cancellation Monitoring. It should be possible for a user to cancel an
appointment. However, the system should be able to keep track of the patient who canceled the appointment, or
failed to arrive on time.
Patient Records. The solution should provide means to track patient records.
In addition to the patient demographics, a Digital File should be maintained for every patient.
Treatments and payments. The system should keep track of all treatments given
to patients, the due amounts and payments made by each patient.
Medications Inventory. Dr. Mastoura Alazemi Clinic provides a set of products to
augment the treatment of its patients. The proposed solution should provide ways to sell such products to
patients, keep track of the inventory levels and alert users for replenishment.
Extensive Reports. The proposed solution shall provide a set of extensible
reports, with the ability to add further reports as and when necessary.