Al-Sabah Hospital's Radiology Department
One of the first hospitals to start operations in Kuwait and the GCC countries, Al-Sabah
Hospital provides healthcare to the public. The hospital provides all available medical care
to its visitors throughout its many facilities.
Business Needs & Challenges
Like most public healthcare services, Radiology Department at Al-Sabah Hospital is usually
overbooked. In order to facilitate the flood of patients that require radiology-related
diagnostics, the hospital opted to register patients for appointments. At the time of an
appointment, patients would be served based on who's appointment is the earliest. This helped
manage the expectations of the patients and improved the overall productivity of radiology staff.
Yet again, many patients would either arrive late, or completely forget about their appointment.
Despite every effort to commit to the appointments schedule, some patients would tend to forget
their appointment, especially if the timespan between booking and the actual appointment is
longer than a week. The hospital needed a cost-effective way to remind its patients about their
appointments early enough to help reduce this issue.
Characteristics of a viable solution
A viable solution should have the following capabilities:
- Deliver notifications via the very popular Short Message Service (SMS) to patients' mobiles.
- Automate the process of sending reminders. No manual labor should be needed.
- Allow changing the message template to suit the needs of the hospital.
- Provide ways to define one or more schedules for the delivery of messages.