Advanced Technology Company
Background
Advanced Technology Company, the leading distributer and marketer of state of the art health care products and
services, serve nearly 1000 customers in the Kuwait region including dental practitioners and laboratories,
physician practices and animal health practices, as well as government and other institutions. The Company is
recognized for its excellent customer service and highly skilled employees. Financially, the company boasts
$52 million in capital and total assets of around $100 million, making it sound and stable. ATC offer over
1000 products to customers both in public and private sectors focusing on and targeting "Laboratory Services,
Medical Lab Furniture, Operating Room Solutions, Dental, Pharmaceutical & Agrivet, Diagnostic Imaging, Kitchen
& Laundry, Information Solutions and Biomedical business areas "while specializing in turnkey projects and
participating in international tenders. Established in 1981 with 12 employees the company was covering around
15% of the Kuwait medical sector, whereas today ATC fulfill the needs and requirements of 95% of the needs from
hospital sundries to sophisticated equipment. Advanced Technology Company employs around 600 employees. The
corporate headquarter is located in Salmiya, Kuwait and the company is listed under the Kuwait Stock Exchange
since 2007.
Business Needs & Challenges
One of Advanced Technology Company (ATC) customers was finding it both time-consuming and error-prone to capture
patient demographics. For the success of a Smart Healthcare solution to be successful, it is critical to have
quality patient data. In the absence of such critical data, or having low-quality patient data, the quality of
service gets impacted negatively. ATC realized this challenge early in the process of implementing their solution.
There is, however, a paradox. Data Entry operations usually compromised the quality of patient data for speed. ATC
were looking for ways to beat this paradox.
Characteristics of a viable solution
A viable solution needs to provide the following capabilities:
-
Capture Patient Demographics as accurately and efficiently as possible, without forcing data entry
clerks to enter too much detail.
- Make no compromises in terms of patient data quality.
Solution
Advanced Technology Company teamed with Sharper Software to provide
Smart Civil ID reader for
every receptionist. Sharper Software delivered a suitable reader and the accompanying software. All patient-facing
data entry clerks have to do is insert a patient's Smart Civil ID into the reader and press a button on ATC's
solution. The patient's demographics, including name in both English and Arabic, Sex, Date of Birth, Blood Group,
Nationality, Address, etc. are all captured automatically off the Smart Civil ID and displayed on ATC's application.
This saves the time required to have a no-compromise patient data accuracy. Since this information is maintained
by the Public Authority for Civil Information, all such data is according to the official records.
