Albabtain Group
Background
Albabtain Group Founded in 1948, was built on the values of integrity and commitment, driven by passion. True to the vision of the founders
, today Albabtain Group represents some of the world’s leading brands, spanning from the USA to the Far East.
Over the years, the group has expanded its operations to include automotive, Information Technology, investment, industrial and finance,
establishing a strong footprint in each sector with best practices. In key segments such as Nissan Middle East, the group has earned the
distinction of being a market leader, commanding the highest market share.
Business Needs & Challenges
Albabtain Group has a mobile service unit that performs on-site maintenance. Instead of entering the details of each customer manually,
the group needs to capture the details of the customer's Smart Civil ID and feed it into their existing automotive system directly.
This necessitates making the customer data available for the mobile service units. Once a customer arrives at a mobile service unit
, it is critical to verify the customer's credentials and contract status prior to delivering the service. When the service is delivered
, it is also important to capture the customer's satisfaction from the service.
Characteristics of a viable solution
A viable solution needs to provide the following capabilities:
- Make the Customer's Contract status and details available on a mobile device.
- Provide means to scan the Smart Civil ID of the Customer and push details to the mobile application.
- Once maintenance is complete, get the customer's approval on the maintenance job and her/his satisfaction.
Solution
Albabtain Group teamed with Sharper Software to provide a Mobile
Smart Civil ID reader for
every Mobile Maintenance Unit. Sharper Software delivered a mobile reader and the accompanying software to
Albabtain Group, who in turn developed a mobile application that connected to their back-end systems to
fetch the details of the customer and to update data when necessary. The result is an Android mobile device
application that can read a customer's demographics using her/his Smart Civil ID then processes the maintenance
data back to the mobile unit. The customer's name in both English and Arabic, Sex, Date of Birth, Blood Group,
Nationality, Address, etc. are all captured automatically off the Smart Civil ID and displayed on the mobile
application's interface. This saves time and effort required to capture customer data accurately. Since this
information is maintained by the Public Authority for Civil Information, all such data is according to the
official records.
