Derma Care Al-Salam Hospital
Derma Care Al-Salam Hospital, situated in Al-Messila Clinics wing beside Al-Salam International Hospital's main
building, is indeed a center of excellence, providing an outstanding level of care and commitment with the latest
developments in both traditional and aesthetic dermatology. Highly qualified and exceptionally experienced
Physicians, Medical Aestheticians, Laser Technicians and Nursing Staff are always on hand to provide the very best
treatment options; tailor-made for the individual needs of the patients.
As a patient, or spa client, you will find excellent facilities in luxurious surroundings. We aim to always be at
the forefront of new innovation. Every effort has been made to ensure we always have the best and latest technology
and knowledge required to produce outstanding results and patient satisfaction.
Derma Care sets itself apart from its competitors by providing a level of commitment to our business that will
ensure you, as a customer, will not only return to us time and time again but will feel proud to visit us and
promote our services to all your friends and family.
Derma Care Center has three sections incorporating a very comprehensive and advanced scope of services; a
fully-equipped medical section dealing with traditional dermatology and medical laser treatments, a medical spa
offering the latest aesthetical and beauty treatments and a VIP section especially for patients who are looking
for exceptional privacy.
Business Needs & Challenges
Derma Care Al-Salam International Hospital was keeping hard-copies of its patient records. This implied that,
for repeat patients, someone needed to store the patient's file in a storage area and retrieve it in time for
review by the physician or doctor. This process was time-consuming, as finding these files required a visit
to the storage area. It also required a growing storage area, as the number of patient records was growing with
The clinic was also suffering from scheduling conflicts. Appointments marked for cancellation were not confirmed
properly with the patient, or the same timeslot was booked for the same resource for more than 1 patient. This was
causing a lot of issues in serving patients and was causing patient and employee dissatisfaction.
It is a time-consuming and error-prone process to collect patient demographics and hence, patient data quality
was compromised for faster patient service.
The absence of audit trails of who made changes to patient data and to hold them accountable. This was causing
mismanagement at the Clinic.
Characteristics of a viable solution
A viable solution should provide the following capabilities:
Appointment Management. Users should be able to visually
maintain schedules for each resource in an Outlook-like, columnar booking screen.
Ability to monitor and limit changes. Changes to appointments should be
limited to a specific list of users. Such changes should be monitored and audited for reporting and quality
Booking Conflict Resolution. Users should be alerted if a machine or resource
is overbooked. In case there were conflicting appointments, it should be easy for a user to rearrange the
appointments to resolve such conflicts.
Cancellation Monitoring. It should be possible for a user to cancel an
appointment. However, the system should be able to keep track of the patient who canceled the appointment, or
failed to arrive on time.
Patient Records. The solution should provide means to track patient records.
In addition to the patient demographics, a Digital File should be maintained for every patient.
Treatments and payments. The system should keep track of all treatments given
to patients, the due amounts and payments made by each patient.
Medications Inventory. Derma Care Clinic provides a set of products to augment
the treatment of its patients. The proposed solution should provide ways to sell such products to patients,
keep track of the inventory levels and alert users for replenishment.
Alerts and notifications. The solution should provide alerts and notifications,
preferably via SMS.
Extensive Reports. The proposed solution shall provide, at minimum, the
following set of reports, with the ability to add further reports as and when necessary.