EMS Skyline

Emergency Medical Services

Gets insight into its Human Resources operations using PowerBI and Sharper Software Business Intelligence Services.


Emergency Response

Country of Origin


In Business Since





Emergency Medical Services


In charge of response to any medical emergency in Kuwait, Emergency Medical Services receives many calls every day that is needs to respond to, either by sending ambulances, or providing the necessary assistance to respond to an emergency.

EMS provides vehicles like Ambulances and Trailers, Mobile Medical Units, Medical Tents, Medical Communications Centers, and many more resources. EMS is also responsible for transferring patients betweens medical centers.

Business Needs & Challenges

At the heart of its operations, EMS relies heavily on its most important assets: Human Resources. It is, therefore very important to be able to analyze patterns in Human Resources to arrive at the best methods to manage these resources. At the moment, EMS is not able to analyze any data, as it lacks the necessary tools, knowledge and resources necessary to perform such analytics.

Although EMS uses a single application to manage all aspects of HR, the possibility to analyze this data and draw correlations between other sources of data available at EMS is not possible at the moment.

Characteristics of a viable solution

A viable solution should provide the following capabilities:

  • Import data from multiple sources.
  • Allow EMS resources to model the data using business-friendly terms.
  • Provide rich visualizations that would allow EMS to perform both Explanatory and Exploratory analysis.
  • Allow publishing and sharing reports among EMS team members.
  • Be available on multiple devices.
  • Be cost-effective


EMS teamed-up with Sharper Software to deliver dashboard for HR. This dashboard uses Power BI as the Business Intelligence engine. Power BI provides the following capabilities:

  • Collect data from multiple sources without having to learn any new technology.
  • Model data using business-friendly terms.
  • Rich Data Visualizations, providing insight into your data and helping you convert data into knowledge.
  • Publishing to Power BI Online, which allows sharing the reports and dashboards with others easily.
  • Available on multiple devices.
  • Based on Office 365 Cloud Subscription model, which is very cost effective.


Shorter Wait Times

Your customers, patients and/or employees will spend less time waiting for you to process their data.

Data Accuracy

Information is guaranteed to be correct and authoritative, as it's provided by the Public Authority for Civil Information.

Data Consistency

Data is consistent across your systems. If a centralized Master Data is used, it is possible to feed it via this solution.