Platinum Health Club

Business Needs & Challenges

For security, privacy, and compliance requirements, Platinum Health Club needs to register the details of every subscriber. It is imperative to collect the name, phone, date of birth, nationality, area of residence and many more fields into the existing system. Although a one-time activity, this process is error-prone and time-consuming.

Credentials used by subscribers

Subscribers who visit Platinum Health Club's premises use either:

• Kuwait's Smart Civil ID Card
• Mobile ID (Hawyti) mobile app

Users at Platinum Health Club spend considerable time and effort in entering the details of subscribers.

Characteristics of a viable solution

Platinum Health Club needs a solution that should have the following characteristics:

1. When a subscriber arrives at any service desk requesting a subscription, s/he presents her/his Civil ID card or Mobile ID (Hawyti) app to the Platinum Health Club Representative.
2. If the Civil ID Card is used, the solution shall read from the card and fill the information directly onto ERP System.
3. If the Mobile ID (Hawyti) app is used, the representative shall use this technology to automatically fill the details of the subscriber.
4. The representative should have little-to-no human intervention in this process, to eliminate chances of error. Furthermore, any customization to the existing system needs to be globally applicable and well-documented.

Solution

Platinum Health Club decided to team-up with Sharper Software to develop a solution that could address the aforementioned challenges.

Using Smart Civil ID Integration, subscribers insert their Smart Civil ID card into a reader device. The subscriber's demographics, including but not limited to: Name in both Arabic and English, Sex, Date of Birth, Nationality, etc. are automatically captured and the related record is created in the system.

If Mobile ID (Hawyti) is presented by the subscriber, the representative asks the subscriber to open the QR Code Verification page on the app. The Representative then scans this code using a 2D barcode reader device. Within a few seconds, the subscriber's demographics appear in the selected subscriber. This is possible using Mobile ID (Hawyti) Integration

This saves the Representative the trouble of entering the details of the subscriber. Now, all what the Representative has to do is enter the details of the subscription itself.

User experience is enhanced such that the time it takes to register a subscriber is minimal, but not at the expense of data quality. Both subscribers and Representatives of Platinum Health Club appreciate the ease of use and time-saving features of this solution.