Platinum Health Club
Platinum Trading Company is a Limited Liability Company, established in
1996 and located in Kuwait City. The company aims to manage a series
of Health Clubs that carry the same brand name ‘Platinum’, and to
broaden their scope of activity to cover vital areas in Kuwait and the
Business Needs & Challenges
For security, privacy, and compliance requirements, Platinum Health Club needs to register the
details of every subscriber. It is imperative to collect the name, phone, date of birth, nationality,
area of residence and many more fields into the existing system. Although a one-time activity, this
process is error-prone and time-consuming.
Credentials used by subscribers
Subscribers who visit Platinum Health Club's premises use either:
- Kuwait's Smart Civil ID Card
- Mobile ID (Hawyti) mobile app
Users at Platinum Health Club spend considerable time and effort in
entering the details of subscribers.
Characteristics of a viable solution
Platinum Health Club needs a solution that should have the following characteristics:
When a subscriber arrives at any service desk requesting a subscription, s/he presents her/his Civil ID
card or Mobile ID (Hawyti) app to the Platinum Health Club Representative.
If the Civil ID Card is used, the solution shall read from the card and fill the information directly onto ERP System.
If the Mobile ID (Hawyti) app is used, the representative shall use this technology to automatically fill the details of the subscriber.
The representative should have little-to-no human intervention in this process, to eliminate chances of error. Furthermore, any
customization to the existing system needs to be globally applicable and well-documented.
Platinum Health Club decided to team-up with Sharper Software to
develop a solution that could address the aforementioned challenges.
Using Smart Civil ID Integration,
subscribers insert their Smart Civil ID card into a reader device. The subscriber's demographics, including but not
limited to: Name in both Arabic and English, Sex, Date of Birth, Nationality, etc. are automatically
captured and the related record is created in the system.
If Mobile ID (Hawyti) is presented by the subscriber, the representative asks the subscriber to open the QR Code Verification page on the app.
The Representative then scans this code using a 2D barcode reader device. Within a few seconds, the subscriber's demographics appear in
the selected subscriber. This is possible using Mobile ID (Hawyti) Integration
This saves the Representative the trouble of entering the details of the subscriber. Now, all what the Representative has to do is enter
the details of the subscription itself.
User experience is enhanced such that the time it takes to register a subscriber is minimal, but not at the expense of data quality. Both
subscribers and Representatives of Platinum Health Club appreciate the ease of use and time-saving features of this solution.